Proteon Software

    What Proteon Customers are Saying...
  • PMI Bluegrass

    "The site that Proteon software helped create for us not only dramatically increased the professional look of the site but also made Chapter support much easier. Our members have noticed the difference as well, commenting many times on how much easier navigation is. Mike and his staff were there for us every step of the way, spending hours on the phone with us developing the layout and answering all our questions. I would certainly recommend Proteon to other Chapters looking for a hosted site solution."

PMI Data Outage Alert

After noticing irregularities in performance, we identified issues that may be affecting your chapter's site. Upon prompting, PMI headquarters informed us of stability issues with their database that caused these issues.

We will continue to monitor these issues and look forward to a permanent resolution from PMI headquarters.

As always, we want to empower our clients; even when they aren't in our control. Some things that you should know:

  • This issue only affects new member data. Proteon installed special code last year so there would be no impact to current member data when PMI.org's nightly download failed. However, if members have recently joined the chapter their information may not be in the database yet. This will be rectified after the issue at PMI is resolved.
  • If you have events with member discounts but new members are unable to register and receive the member discount, please contact us and we can add fields for a new member to complete and receive the member discount.
  • PMI is currently experiencing instability with their Single Sign On integration which affects members ability to access their chapters. All of Proteon's partner chapters have a "Login Help Link" which bypasses PMI's SSO. Chapter members can use the login help link to access the chapter and still receive member discounts for events.

Please let us know of any additional issues you may be experiencing. We look forward to a speedy resolution to this issue.

--Proteon Support

Security Patch - Upgrade Available

This past Monday, Joomla announced a critical security release to address a flaw that had been identified in their code that could lead to vulnerabilities in sites running their system.

As we continue to demonstrate, this flaw did not effect our system or your sites as we have security measures and redundancies in place to prevent any attacks. Regardless of that, we did take steps to immediately reinforce our firewalls and begin to implement the security release across all of our sites.

As of Wednesday evening, all sites have been updated with the release and all sites are up to patch level.

While this vulnerability was across all Joomla sites, best practice dictates that the most secure sites are those that are most up to date. If you haven't yet upgraded to a 3.4 platform, please contact the help desk to schedule a demo of this secure, easy-to-use, and more robust platform.

PMI Data Outage

As a result of month-end processing, the nightly download of member data provided by PMI continues to fail.

Your site will continue to function normally with our most recent data and fail-safe contingency systems but changes in member profiles will not be reflected until this issue has been resolved.

We are working with PMI to assist them in rectifying this issue.  PMI has updated us that the member data will be available on Friday 12/4.

If you have any issues at all please let us know at http://helpdesk.proteonsoftware.com

The Proteon 3.4 platform upgrade is now available!

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For those Partner Chapters that have been asking about an upgrade from their Joomla 2.5 sites – the time has come!

Joomla 3.4 is the fifth standard-term support release of Joomla! 3 series. It contains some new exciting features and some significant change to existing features:

  • Manage your entire website from a Smartphone.
    In admin panel sidebar can be toggled and the entire back-end has been remodeled so you can manage the entire website from a Smartphone.  You can now make many Joomla 3 admin screens full-width by hiding the sidebar.  
  • All content can be edited from the front end with Front End Module Editing
    Editing modules is now faster and easier in Joomla 3.4. Front End Module editing allows you to edit modules directly on the page without using the admin dashboard. This new feature simplifies the administration of websites by making them incredibly easy to edit!
  • Corporate firewalls are no longer a problem with Enhanced No CAPTCHA
    With No Captcha your users can now attest they are human without having to solve a CAPTCHA. Instead with just a single click they’ll confirm they are not a robot.  This can increase the number of members who register for events.
  • Enhanced Security in the core.
    The core code has been re-worked to provide enhanced security from code injection attacks.  In the 2.5 version Proteon needed to add special plugins to provide the security necessary.  With the new 3.4 version the plugins aren't necessary as it is now built into the core system.  While it isn't obvious to any of the users it does make management of the site easier.
  • Simplified and more Robust Media Manager
    The new and improved Media Manager also supports drag and drop functionality to make the overall experience much smoother and more enjoyable.
  • Enhanced version of SSO
    Some chapters have reported intermittent issues with the PMI Single Sign On service (SSO). Sometimes the SSO return call doesn't get transmitted correctly due to firewall or network issues.  This can cause issues with the chapter website not recognizing the member as valid.  A quick browser re-start usually fixes the issue.  The new SSO module is more robust and can recover from such glitches.

Summer is a great time to upgrade your website and have a fresh new look and experience when the Fall activities begin. Simply open a ticket though the Helpdesk requesting the "Joomla 3.4 upgrade" and we will be happy to get you started!

The Proteon Team 

Single Sign On (SSO) Upgrade.

As you are aware, there have been ongoing issues with the PMI.org Single Sign On (SSO).  Members would log into the chapter website using SSO, but would get the message "logged into PMI.org, not logged into Chapter".  This has been an issue for all of the world wide chapters that use the PMI.org SSO.

Due to the frustration that this has caused the members and the Chapters, Proteon Software has been working diligently on behalf of our partner chapters to develop a solution to the current issues.  We have tested and confirmed a solution which allows for much greater usability for the members and the Chapters.

Within the coming weeks we will be installing the solution for all of our partner chapters.  Please note, since each chapter is a unique and separate website, we do have to install it on each website and then test, so it will take several weeks to have it installed on our over 120 sites.  

Since not all chapters are not equally effected by the SSO issues, if your chapter is, please submit a ticket at Help Desk for priority action.

The good news is that we will have it on our partner chapter sites just in time for the all of the big Fall events.