After noticing irregularities in performance, we identified issues that may be affecting your chapter's site. Upon prompting, PMI headquarters informed us of stability issues with their database that caused these issues.
We will continue to monitor these issues and look forward to a permanent resolution from PMI headquarters.
As always, we want to empower our clients; even when they aren't in our control. Some things that you should know:
- This issue only affects new member data. Proteon installed special code last year so there would be no impact to current member data when PMI.org's nightly download failed. However, if members have recently joined the chapter their information may not be in the database yet. This will be rectified after the issue at PMI is resolved.
- If you have events with member discounts but new members are unable to register and receive the member discount, please contact us and we can add fields for a new member to complete and receive the member discount.
- PMI is currently experiencing instability with their Single Sign On integration which affects members ability to access their chapters. All of Proteon's partner chapters have a "Login Help Link" which bypasses PMI's SSO. Chapter members can use the login help link to access the chapter and still receive member discounts for events.
Please let us know of any additional issues you may be experiencing. We look forward to a speedy resolution to this issue.