As you are aware, PMI released their update to the CRS at the beginning of the year. As with any significant update of a major system there have been challenges during the break-in period. Proteon has been working daily with the GOC to help them resolve the issues surrounding this release. The following is a run-down of the situation so far:
For Approximately three weeks from 1/1/2015 there was no membership data available whlie PMI GOC performed upgrades and testing. However, we at Proteon worked every day to make certain that the current members files were accessible and normal chapter business could be performed.
Beginning 1/20/2015 PMI GOC announced that chapter information was current in CRS. However, since 1/20/2015 some chapters experienced data consistency issues. Proteon has been documenting these problems and maintiaining constant contact with PMI GOC regarding ongoing issues and are creating work around solutions so our partner chapters can conduct business.
Some of the major issues we have noticed:
1. Single Sign On can be inconsistent. In some instances chapter members become logged into PMI.org, but not to the chapter thereby affecting member discounts. This is an intermittent issue that may affect a chapter member one day and not the next.
2. Data coming down nightly may be inconsistant and in some instances may not reflect accurate membership information. Specifically we have noticed that in some cases member expiration dates may not be correct.
3, Due to invalid characters in some fields, some chapters are still unable to perform nightly downloads of member information. We have been working with PMI to cleanse and further scrub the fields. We are also modifying the ProDEP code to allow for the new invalid characters. We expect to have this patch in production early next week.
Proteon is working diligently and daily to mitigate these issues for our partner chapters. One solution is that we do have the ability to turn off Single Sign On for the chapters and revert to using the local log in. There are challenges with this solution as it would require the members to use the alternative login process but it would allow chapters to consistently conduct business on a day-to-day basis. If you would like to discuss the option of turning of Single Sign On, please submit a ticket to Proteon Helpdesk.
For those chapters which continue to experience inconsistent and flawed data, we are continueing to advise PMI GOC of these issues. We ask that all of our partner chapters continue to advise us of any issues and inconsistenties that are experienced so we can continue to track and report these problems.
You have been fantastic partners through this tough and unexpected change with the CRS. Your professionalism and cooperation has already proven invaluable in providing the necessary information to help GOC narrow down the issues and fix them. Without your help I am sure this challenge would have lasted much longer. This just another example that the idea co-operative of chapters banding together for shared success is working beyond our expectations