Proteon Blog

We're attending the LIM in San Diego this coming week. We're going to have a lot of fun and we're excited to reconnect with all of our friends.  We don't know exactly where we are going to be setting up our office hours so we'll let you know once we arrive tomorrow.

In other news, in July, we launched a great new customer support portal. It's insanely easy to browse our extensive video training, support articles, or get a hold of our 24/7 customer support. It also has an app store for all of the services and add-ons for your chapter.

Additionally, we've just launched our new website. It's pretty simple right now, just an easy-to-use website detailing what we do for and how we do it. We plan on expanding it over the next few months, adding requested features like support forums, new board member training, and best practices on how to run your chapter.

Its been another great year for growth in the partnership with many new chapters joining the cooperative.  We are now at 135+ PMI Chapters.  More than three times the size of all the other providers combined!

See you soon!

Michael Holstein
Founder & CEO

A dangerous easy-to-exploit vulnerability called httpoxy discovered 15 years ago, reappeared again yesterday, leaving server-side website software potentially open to attackers. This security hole impacts a large number of PHP and CGI web-apps. This means that anything that runs on PHP, Apache, Go, HHVM, Python can be vulnerable. The exploit allows man-in-the-middle attacks that could compromise web servers and potentially access sensitive data or seize control of the code. Thanks to our unique in-house developed systems and some precautions taken ahead of time by our DevOps team, Proteon partners are unaffected by the return of the vulnerability.

In response to feedback from chapter members about our customer support system, we are upgrading our service desk system.  The new system is current best in class.
 
As you can tell we’re pretty excited but here’s what it means for you:
  • Our knowledge base is now organized and searchable.  All of our training is now just a search bar away.
  • You can now create a ticket by simply sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • You can drag and drop images directly into the ticket editor.
  • You can view all your open tickets at once by going to helpdesk.proteonsoftware.com, logging in, and clicking the big “Tickets” button.
  • You can request and be granted access to view all tickets for your chapter, not just ones you submitted.  Entire teams can view the same ticket list.
 
This new system is already live at helpdesk.proteonsoftware.com.  You can head there now to start using it.  All of your open tickets are already in the system.
 
 
We want to be the best partners for our chapters, so we’re giving our customer support this upgrade for you.  We’ve worked hard putting this together for you and this represents substantial growth in our capability so serve the cooperative.
 
The best part is that it’s a platform we can grow into, with a crazy amount of good features for you.  This is just the start of what this new platform can do, and you should keep an eye out for more great things in the future.

Some chapters may have received a notice from PayPal concerning security changes.

All Proteon sites are compliant and there is no action necessary for the chapters.

Proteon upgraded all the sites last year in anticipation of this.  Here is a little background on PayPal's actions.

Due to security concerns over advances in computing power, the industry is phasing out 1024-bit SSL certificates (G2) in favor of 2048-bit certificates (G5), and is moving towards a higher strength data encryption algorithm to secure data transmission, SHA-2 (256) over the older SHA-1 algorithm standard.

Since Chrome already deprecated support for SHA-1 by the end of 2015, and all support for SHA-1 will be deprecated by the end of 2016, they need to act soon to implement these changes.

PayPal will ensure that all SSL certificates meet the following standards:

Discontinue support for secure connections that require validation with the VeriSign G2 Root Certificate; only validate with the VeriSign G5 Root Certificate.

Use a stronger algorithm by upgrading from SHA-1 to SHA-2 (256).

To reiterate all Proteon sites are compliant and there is no action necessary for the chapters.

The PMI Website pmi.org will be offline from 8:00 PM US Eastern time to 4:00 AM US Eastern time.

This will affect:

  • PMI.org, myPMI, Search, Store (Marketplace)
  • Certification, CCRS, Cert Admin
  • CRS, VRMS, Component System, Exposure Draft
  • CRM, Reports, Tech Admin
  • Contact Information

As per usual all PROTEON websites will be online and operational.  You will still be able to accept event registrations and login regardless of the impacts to pmi.org.

If you have any issues at all please submit a ticket and we'll help you out right away.

If you're not a member of the Proteon Family of PMI Chapters then contact us and we'll be happy to help you out!

For those Partner Chapters that have been asking about an upgrade from their Joomla 2.5 sites – the time has come!

Joomla 3.4 is the fifth standard-term support release of Joomla! 3 series. It contains some new exciting features and some significant change to existing features:

  • Manage your entire website from a Smartphone.
    In admin panel sidebar can be toggled and the entire back-end has been remodeled so you can manage the entire website from a Smartphone.  You can now make many Joomla 3 admin screens full-width by hiding the sidebar.  
  • All content can be edited from the front end with Front End Module Editing
    Editing modules is now faster and easier in Joomla 3.4. Front End Module editing allows you to edit modules directly on the page without using the admin dashboard. This new feature simplifies the administration of websites by making them incredibly easy to edit!
  • Corporate firewalls are no longer a problem with Enhanced No CAPTCHA
    With No Captcha your users can now attest they are human without having to solve a CAPTCHA. Instead with just a single click they’ll confirm they are not a robot.  This can increase the number of members who register for events.
  • Enhanced Security in the core.
    The core code has been re-worked to provide enhanced security from code injection attacks.  In the 2.5 version Proteon needed to add special plugins to provide the security necessary.  With the new 3.4 version the plugins aren't necessary as it is now built into the core system.  While it isn't obvious to any of the users it does make management of the site easier.
  • Simplified and more Robust Media Manager
    The new and improved Media Manager also supports drag and drop functionality to make the overall experience much smoother and more enjoyable.
  • Enhanced version of SSO
    Some chapters have reported intermittent issues with the PMI Single Sign On service (SSO). Sometimes the SSO return call doesn't get transmitted correctly due to firewall or network issues.  This can cause issues with the chapter website not recognizing the member as valid.  A quick browser re-start usually fixes the issue.  The new SSO module is more robust and can recover from such glitches.

Summer is a great time to upgrade your website and have a fresh new look and experience when the Fall activities begin. Simply open a ticket though the Helpdesk requesting the "Joomla 3.4 upgrade" and we will be happy to get you started!

Proteon has been informed from PMI that there was an error in the overnight data load. The problem has been identified and the process for finding a solution is underway. Once the solution is created and implemented, the data load job that populates the DEP tables used for the DEP API consumption, will run again. Also, the CRS data will be affected as well. 

We will continue to follow up with PMI until the issue is resolved.

Email Analytics

What is Click Through Rate (CTR) and how does it help you figure out the success or failure of your email blast, i.e. whether your newsletters have some impact on your targeted audience or not?

When it comes to creating an excellent newsletter, you put extra effort to write catchy content, choose useful links for your audience to click and calls to action.

Now it’s time to analyze if your audience has responded to those calls to action that you included for them In the newsletter.

Here CTR provides detailed analytics of your email blast

Click through Rate:

  • What It Is: The percentage of email recipients who clicked on one or more links contained in a given email.
  • How to Calculate It: (Total clicks OR unique clicks ÷ Number of delivered emails) * 100
  • Example: 500 total clicks ÷ 10,000 delivered emails * 100 = 5% click through rate

(Using either total clicks or unique clicks in the calculation above works, as long as you use the same approach consistently.)

If you're still using the old jNews newsletter system and want a free upgrade to the new ACYMail system just submit a ticket at the Proteon Helpdesk and we will be glad to help!

What It Is: The percentage of email recipients who open a given email.

Most email marketers are still bent over backwards trying to optimize their subject lines for higher open rates. While this can have a positive impact -- and more opens are a great thing -- you should really be focused on optimizing the clickthrough rates, instead.

The fact of the matter is that open rate can actually be a misleading metric for a few reasons. Most importantly, an email is only counted as "opened" if the recipient also receives the images embedded in that message. Some percentage of your email users likely have image-blocking enabled on their email client. This means that even if they open the email, they won’t be included in your open rate, making it potentially an inaccurate and unreliable metric for Chapters, as it can under-report on your true numbers.

Note: You can get some value out of open rate as a metric if you use it as a comparative metric. For instance, if you compare the open rates of this week's email send to last week's email send (both to the same lists) it might give you some insight since the variables are somewhat controlled.

Email that doesn't comply with the law. 

Many countries have laws in place that have clear guidelines for email senders. The PECRCAN-SPAM and CASL are common examples. 

These laws outline the very basic requirements that must be included in every email such as identification information, unsubscribe mechanisms and expressed consent from your contacts that confirm that they have agreed to receive mail from you.  Senders who don't follow these guidelines may be found liable, face prosecution and will likely also upset their email recipients. 

Unsolicited Email

Email campaigns that are the most successful have one thing in common, they are sent to contacts that have agreed to and are expecting to receive mail from that sender. 

  • Senders need to establish a system of double opt-in confirmation when collecting new addresses.  PMI Chapters partnering with Proteon have this taken care of with the nightly updates via the Proteon ProDEP component
  • Senders need to ensure that any subscriber wishing to unsubscribe can do so easily and quickly.  All Proteon partners have SAFE UNSUBSCRIBE built into all newsletters.

Emails with bad/suspect content (phishing, spam words) 

If your subject line, content or format look or sound like spam or phishing emails then it's a lot more likely to end up in the spam folder or rejected by recipient servers outright. Any similarity to a company or service that does not belong to you can mean your mail gets stopped. In addition, spam trends change regularly, you may be using a particular phrase in your email one week and it might become a problem the next, so you need to review your mail format regularly to ensure that your mail is not resembling a known phishing or spam email. 

Emails with mistakes

Double check your emails before you send. An email that is poorly formed, has spelling mistakes or incorrect data can really affect the success of your current and future campaigns.

Marketing email with attachments

Unfortunately even if you're sending legitimate attachments, your mail may automatically be filtered into the spam folder. Adding attachments are typical protocol for spammers and phishing attacks and many subscribers will not trust mail that includes them.

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Proteon Software For those of you who aren't on our newsletter list, here's our June Announcements (https://t.co/7u1gQoL9pn) new email, integrations and more
Friday, 09 June 2017 22:30
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Proteon Software I just uploaded “How do I lock and unlock ProDEP?” to Vimeo: https://t.co/9LTGtUwZIp
Friday, 28 October 2016 17:01
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Proteon Software I just uploaded “Adding a note to a registration form” to Vimeo: https://t.co/yDnqbEdEKS
Friday, 14 October 2016 23:29
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Proteon Software I just uploaded “How do I export event registrants in DT Register” to Vimeo: https://t.co/gy33iSBrXD
Friday, 14 October 2016 23:25

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